St.Isabel’s Hospital Receives NABH Accreditations
Chennai, 12th October 2014: Setting yet another benchmark in quality health care delivery and excellence in patient care, St. Isabel’s Hospital has been accredited by NABH (National Accreditation Board for Hospitals And Health Care Providers) for the delivery of highest quality of patient care from the Quality Council of India at an event held today at St. Isabel’s Hospital. Mr. N Ram Chairman The Hindu presented the NABH certificate to Sr. Magdalene President of St. Isabel’s Hospital in the presence of Management, consultants, and staffs of St. Isabel’s Hospital.
St. Isabel Hospital aims at providing quality health care at affordable costs to the poor and marginalized patients irrespective of caste or creed. Being a charitable organization, SIH provides a significant amount of concessional treatment which is about 15% to 20% of its annual budget. SIH has also established a comprehensive teaching program in the hospital in affiliation with various educational bodies. The hospital provides Postgraduate Medical Education under the National Board of Examinations (DNB), the B.Sc program in nursing, Diploma programs in nursing and Allied health science.
NABH is a constituent board of Quality Council of India, set up to establish and operate accreditation programme for health care organizations. The NABH standards provide a framework for quality assurance and quality enhancement, while focusing on patient safety and quality of care to award accreditation to any hospital. Accreditation from NABH is a public recognition for quality care and services rendered by the organization. Being an internationally certified accreditation program, it gives health care organizations an opportunity to benchmark with best practices globally and to provide high quality of care that matches international standards, excellent patient satisfaction, treatment out comes and continuity of care.
For NABH Accreditation, Accreditation Board for Hospitals and Health care providers have designed an exhaustive health care standard for hospitals and health care providers. This standard consists of stringent 600 plus objective elements for the hospital to achieve in order to get the NABH Accreditation. These standards are divided between patient centered standards and organization centered standards. This includes facility & infrastructure requirements, qualification & training of medical, nursing & support staff and a careful audit of clinical practices, protocols and patient outcomes. The entire accreditation process is designed to ensure that timely and appropriate care is delivered to the patient at each point of contact & patient safety is given the highest priority. Recognizing the quality of care provided by the NABH accredited hospitals, the government of India has taken the decision to allow Central Government Health Scheme (CGHS) empanelment only for NABH Accredited Hospitals.
“To enable us go through the NABH assessment, we involved our entire hospital team who are well versed in managing quality programs on an ongoing basis. They studied the NABH requirements and made the necessary modifications in the processes where needed. NABH Accreditation reflects the St. Isabel Hospitals capability, depth of knowledge, effectiveness and management commitment in driving an effective quality management system with strong emphasis on strengthening policies, procedures and protocols, reviewing performance through patient satisfaction, conducting audits and staff training programs including clinicians, nursing, management and outsourced staff.
To comply with these standard elements, the hospital will need to have a process-driven approach in all aspects of hospital activities-from registration, admission, pre-surgery and post-surgery protocols, discharge from the hospital to follow-up with the hospital after discharge not only the clinical aspects but the governance aspects are to process driven based on clear and transparent policies and protocols in a nutshell. NABH aims at streamlining the entire operations of a hospital.